Uxbridge Carpet Cleaning Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Uxbridge Carpet Cleaning to residential and commercial customers within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business, or organisation requesting services from Uxbridge Carpet Cleaning.

Company, we, us, our means Uxbridge Carpet Cleaning.

Services means carpet, upholstery, rug, mattress, hard floor, or related cleaning and treatment services provided by the Company.

Service Visit means the agreed date and time period during which our operatives attend the Customer premises to perform the Services.

Premises means the property or location where the Services are to be carried out.

2. Scope of Services

Uxbridge Carpet Cleaning provides professional carpet and related cleaning services within its service area. The specific Services to be provided will be agreed at the time of booking based on the information supplied by the Customer about the Premises and the items to be cleaned.

Any descriptions of Services on our website, marketing materials, or verbal communications are for general guidance only. The exact method, cleaning products, and equipment used may vary depending on the type of fibres, level of soiling, and the condition of the surfaces to be cleaned.

We reserve the right to decline any job that we consider unsafe, unsuitable, or beyond the scope of our Services, including where access is unsafe, the condition of carpets or furnishings makes cleaning impractical, or where the Customer has not disclosed relevant information.

3. Booking Process

Bookings can be made by contacting Uxbridge Carpet Cleaning through our designated communication channels. A booking is only confirmed once the Company has accepted the booking and provided confirmation of the Service Visit date, time window, and indicative price or quotation.

The Customer is responsible for providing accurate details regarding the Premises, access arrangements, parking availability, type and approximate size of areas to be cleaned, and any particular issues such as heavy soiling, staining, pet odours, or water damage.

Any quotation given prior to inspection is an estimate only and may be adjusted at the time of the Service Visit once our operative has assessed the actual condition, size, and requirements. The Customer will be informed of any change in price before the work is started. If the Customer does not agree to the revised price, the Company reserves the right to cancel the Service Visit.

The Customer must ensure that someone with authority to agree to work and charges is present at the Premises at the start of the Service Visit, unless alternative arrangements have been agreed in advance.

4. Access, Parking, and Customer Responsibilities

The Customer must provide safe, reasonable access to the Premises and to the areas, carpets, and furnishings to be cleaned. The Customer is responsible for arranging suitable parking for the Company vehicle in proximity to the Premises, and for covering or reimbursing any parking charges incurred while the Services are carried out.

The Customer must remove fragile items, valuables, and small furnishings from the areas to be cleaned before the arrival of the operative, unless otherwise agreed. The Company will not be responsible for moving heavy or delicate furniture, audio-visual equipment, electrical items, or personal belongings. If assistance is requested, this will be entirely at the Customer risk.

The Customer must ensure there is running water and electricity available at the Premises for the duration of the Service Visit. Failure to provide these may result in the appointment being cancelled and a cancellation or call-out fee being charged.

5. Prices, Quotations, and Payments

All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes as specified at the time of booking. The Company reserves the right to change its prices at any time; however, any confirmed quotation will be honoured for the specific job to which it relates, provided that the details originally supplied by the Customer are accurate.

Payment is due on completion of the Services on the day of the Service Visit unless otherwise agreed in writing prior to the appointment. The Company may accept various forms of payment, which will be explained at the time of booking.

For commercial accounts or repeat customers, payment terms may be agreed separately. In the absence of any such agreement, payment is due immediately upon completion of the Services. The Company reserves the right to charge interest and administrative fees for late payments in accordance with applicable UK law.

In some cases, the Company may request a deposit or part payment in advance to secure a booking. Such deposits may be non-refundable in the event of late cancellation by the Customer, as set out in the cancellation section of these Terms and Conditions.

6. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a booking by providing reasonable notice to the Company. Unless otherwise agreed, the following will apply:

If cancellation or rescheduling is requested more than 48 hours before the scheduled Service Visit, no cancellation fee will normally apply.

If cancellation or rescheduling is requested within 24 to 48 hours of the scheduled Service Visit, the Company may charge up to 50 percent of the quoted service price to cover allocated time and resources.

If cancellation or rescheduling is requested less than 24 hours before the scheduled Service Visit, or if the operative is unable to gain access on arrival due to Customer action or inaction, the Company may charge up to 100 percent of the quoted service price as a late cancellation or call-out fee.

Where a deposit has been paid, the Company may retain the deposit and offset it against any applicable cancellation charges.

The Company reserves the right to cancel or reschedule a Service Visit due to unforeseen circumstances, including but not limited to staff illness, equipment failure, severe weather, or events beyond our reasonable control. In such cases, we will offer the Customer an alternative appointment, and any deposit paid may be transferred to the new booking. The Company will not be liable for any loss arising from such cancellation or delay.

7. Service Standards and Limitations

The Company will carry out the Services with reasonable skill, care, and diligence, using appropriate cleaning methods and products for the surfaces and fibres being treated. However, the Customer acknowledges that:

Stain and odour removal cannot be guaranteed. Some stains and odours may be permanent due to their nature, age, prior treatment, or material type. The Company will always aim for the best possible result but makes no promise of complete removal.

There may be some wear, colour loss, shading, or pile distortion that becomes more visible after cleaning, particularly on older carpets or heavily soiled areas. The Company is not responsible for pre-existing damage or conditions that are revealed by the cleaning process.

Shrinkage or texture change may occur where carpets or fabrics have been poorly fitted, previously damaged, or are susceptible to moisture. The Company will exercise care but cannot accept liability where such issues result from inherent weaknesses or prior installation.

The Customer must notify the operative of any known issues such as colour-run risk, previous damage, loose seams, unstable dyes, or manufacturer guidance that may affect cleaning. Failure to provide such information may limit any liability on the part of the Company.

8. Customer Inspection and Complaints

At the end of the Service Visit, the Customer or their representative should inspect the work carried out. Any concerns or issues should be raised with the operative before they leave the Premises, where possible, so that they may be addressed immediately.

If the Customer is not present at completion, any later concerns should be reported to the Company as soon as reasonably practicable and in any event within 48 hours of the Service Visit. The Company may request photographs or a follow-up visit to assess the issue.

Where a complaint is found to be justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another form of remedy. This will be the Customer sole and exclusive remedy in respect of the issue complained of.

9. Liability and Insurance

The Company maintains appropriate public liability and, where applicable, employer liability insurance for its operations. Evidence of insurance can be provided upon request.

Nothing in these Terms and Conditions shall limit or exclude the Company liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.

Subject to the above, the Company total aggregate liability to the Customer in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Service Visit giving rise to the claim.

The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.

The Customer is responsible for ensuring that carpets, rugs, and furnishings are suitable for the cleaning methods employed and for notifying the Company of any issues or manufacturer instructions. The Company will not be liable for damage where the material is not fit for the treatment requested or where issues arise from inherent defects or pre-existing conditions.

10. Health, Safety, and Waste Regulations

The Company will carry out its Services in accordance with applicable UK health and safety requirements and relevant regulations relating to cleaning chemicals and waste handling.

Chemicals and cleaning products are selected to be appropriate for professional use. Some products may have odours or require ventilation during and after the cleaning process. The Customer is responsible for ensuring that vulnerable individuals, pets, and sensitive items are kept away from treated areas until they are fully dry and safe to use.

The Company will dispose of any waste generated by its own activities in accordance with relevant waste regulations. This may include the collection and removal of soiled water, disposable cloths, and basic packaging related to the Services.

The Customer remains responsible for any household or commercial waste that is not generated directly by the Services, including furniture, general rubbish, and large or hazardous items. The Company is not licensed to remove certain categories of controlled or hazardous waste and may refuse to handle such materials.

The Customer must not request or require the Company to dispose of waste in a manner that would breach applicable laws or local regulations. The Company reserves the right to cease work immediately if it considers that continued work would be unsafe or unlawful.

11. Property Damage and Keys

If the Company is requested to hold keys to the Premises, they will be kept secure and used only for the purpose of attending scheduled Service Visits. The Customer is responsible for ensuring that any key handover arrangements are clear and documented.

If damage is alleged to have been caused by the Company, the Customer must notify the Company as soon as reasonably practicable, providing a clear description and, where possible, supporting evidence. The Company reserves the right to inspect the damage before any repair or replacement is arranged.

Where liability is accepted, the Company may choose to repair the damage, arrange for a third party to repair it, or offer fair compensation based on the age, condition, and value of the item prior to the incident.

12. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, power failures, transport disruptions, accidents, illness, acts of government, or other force majeure events.

In the event of a force majeure occurrence, the Company will use reasonable efforts to inform the Customer and to rearrange the Service Visit at a mutually convenient time.

13. Privacy and Data Protection

The Company collects and uses personal data such as names, addresses, and contact details for the purpose of managing bookings, delivering Services, and handling payments and enquiries. Personal data will be processed in accordance with applicable data protection laws in the UK.

Customer information will not be sold to third parties. It may be shared with service providers that assist in delivering our Services, such as payment processors, solely for the purposes for which the data was collected.

The Customer has certain rights in relation to their personal data, including the right to access and correct information held about them. Any such requests should be directed to the Company via its usual contact methods.

14. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory guidance, or business practices. Any revised terms will be published or otherwise made available and will apply to new or rescheduled bookings from the date of publication.

The version of the Terms and Conditions that applies to a particular Service Visit will be the version in force at the time the booking is confirmed, unless changes are required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.